- Call can be chosen to be routed to different destination depending on the time of the day/week
During off-work hours, Distribution (via the IVR) can offer certain automated answers right away
- Program how calls to Office Number is intelligently routed to specific destinations at specific date and time
Intelligently route incoming calls to the proper queue and the most appropriate available agent based on pre-defined strategies, including time-based routing, Choice-based Routing with IVR, Queuing, Ring All, Linear, Rememorizes.
Distribution's details :
