Overview of the PBX Extension & Department : Keep Talk Telecommunication Sdn Bhd

Overview of the PBX Extension & Department Print

Created by: YC Pang

Modified on: Sun, 13 Feb, 2022 at 11:12 PM

With the creation of extensions and departments, we enable the PBX:

• To connect SIP phones to the PBX

• To manage PBX extension related features like:

- Call forwarding & rejecting

- Voice Mail Box

- To create "group calls" for incoming calls according the algorithms available by the Advanced Call Distribution ACD and interactive Voice Response IVR.

• To organize PBX extensions in departments:

- The department allows different feature configurations as the parent PBX

- A department can have a different incoming call routing as the parent PBX

- A department can have its own administrator

OVERVIEW OF THE PBX EXTENSION & DEPARTMENT OF THE EXAMPLE PBX

OVERVIEW PBX EXTENSION

DIFFERENTIATION PERSONAL EXTENSION - SERVICE EXTENSION

DECLARATION OF PERSONAL EXTENSION & SERVICE EXTENSION

OVERVIEW PBX DEPARTMENT

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Overview of the PBX Extension & Department Print

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