Overview PBX Incoming Call Routing : Keep Talk Telecommunication Sdn Bhd

Overview PBX Incoming Call Routing Print

Created by: YC Pang

Modified on: Sun, 13 Feb, 2022 at 11:42 PM

OVERVIEW PBX INCOMING CALL DISTRIBUTION OPTIONS

The anSwitch PBX offers 3 incoming call distribution modes:

1. All Phones

• An incoming call is signaled to all registered phones of the Personal Extension.

2. Advanced Call Distribution ACD

• An incoming call is signaled to the assigned phones of the Service Extension.

• There are several different methods for signaling the phones, e.g.: linear, cyclic, parallel.

3. Interactive Voice Response IVR

• An incoming call is forwarded to IVR menus where the caller can be informed about the further proceeding.

• The caller can send responses that influences the further call processing

OVERVIEW DISTRIBUTION MODE: ALL PHONES

OVERVIEW DISTRIBUTION MODE: ADVANCED CALL DISTRIBUTION ACD

OVERVIEW DISTRIBUTION MODE: INTERASTIVE VOICE RESPONSE IVR

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Overview PBX Incoming Call Routing Print