OVERVIEW OF NOTIFICATION & MUSIC AUDIO FILES
Notification & Music Audio Files are needed in different features:
• Call Hold CH:
- Optional hold music and/or notification of the PBX.*
• VoiceMail Box VM:
- Optional greeting and notification of the user.*
• Advanced Call Distribution ACD:
- Optional notification
- Optional waiting music
• Interactive Voice Response IVR:
- For the IVR menu notification
- Optional waiting music
* Else the anSwitch default audio file is used
UPLOAD PREPARED AUDIO FILES
RECORD AN AUDIO NOTIFICATION BY PHONE
USEFUL LINKS & TOOLS FOR AUDIO FILE HANDLING
Manipulating audio files for Windows, Mac and Linux:
• Audacity®: https://www.audacityteam.org/
License free music files:
• CCMixter: http://dig.ccmixter.org/
Link to web site with text to audio conversion:
• Free Text-To-Speech and Text-to-MP3 for US English: https://ttsmp3.com/
