Keep Talk Telecommunication Sdn Bhd

OVERVIEW CALL RECORDING

• Call recording can be individually configured for the OrgUnits:

- anSwitch system level
- Tenant
- PBX
- PBX Extension

•  The call recording can be defined :

- For outgoing, incoming or outgoing/incoming calls
- With an accompanying attention tone that is played once or repeatedly.

•  The call recording can be activated :

- Statically per OrgUnit (e.g.: Tenant, PBX, Extension)
- During the connection via the user's phone keypad (*-code)
- Dynamically per call from a CTI application

•  The recorded audio files:

- Must be uploaded to an external storage by individual scripts of the OrgUnits.
- (Coming soon: Can be accessed in the VoiceMail Box)

LEGAL CONSIDERATIONS CONCERNING CALL RECORDING

• The conditions for call recording are regulated by law in many countries.

• The feature Call Recording is therefore not simply enabled by default on the anSwitch V7 but must be enabled for the customer within a project.

OVERVIEW CALL RECORDING