Keep Talk Telecommunication Sdn Bhd

OVERVIEW OF THE INTEGRATED SUPPORT VIA PORTAL UI

• The anSwitch V7 provides a big number of integrated supporting tools which helps the support personnel to solve most problem. In most cases external tools are not needed.
• The PBX member has some basic tools at hand for a first aid or send logs to their support organization.
• The Operator has the most important tools at hand for providing
support.
•  The support staff must have the Role of "Operator" to be able to provide adequate assistance.
• The Administrator has additional tools for supervising the VoIP system and checking component logs.

OVERVIEW SUPPORT TOOL: SIP DEVICE REGISTRATION PROBLEM

Registration

• The anSwitch provides registration information in a generalized manner at different places e.g., PBX Dashboard, phone list, extension features, phone related status, etc.
• The "Phone Related Status" provides the detailed registration information of each SIP phone.
• This tool is useful for analyzing :
- The registration status
- IP network connection from the device to the VoIP switch
• This tool is available for:
- PBX Member
- Operator – Supporter
- Administrator

OVERVIEW SUPPORT TOOL: TRACE

SIP Traces

• The anSwitch records for each call (successful or not successful) the trace of the SIP messages.
• The SIP trace shows the external message flow between peers.
• It needs training to understand the information.
• The analyzing must be done in an external tool e.g.: Wireshark
• This tool is useful for analyzing:
-The SIP message flow between the peering devices
- The reasons for call rejections, call fails, etc.
- Dialed and displayed numbers
- Codec negotiation
• This tool is available for:
- PBX Member
- Operator – Supporter
- Administrator

OVERVIEW SUPPORT TOOL: SUPPORT LOG

Support Log

• The Support log provides the information about the anSwitch internal activities during a call.
• The information are good interpretable.
• This tool is useful for analysing:
- The executed internal activities of a call as dialed numbers, used Rules, Routes, Gateways
• This tool is available for:
-Operator – Supporter
-Administrator

OVERVIEW SUPPORT TOOL: HISTORY LOG

History Log
• The History log provides the information who made configurations via the Portal UI
• This tools are useful for:
- Finding out about misconfigurations
• This tool is available for:
- Operator – Supporter
- Administrator

OVERVIEW SUPPORT TOOL: CALL STATISTICS

Call Statistics
• The anSwitch provides for each call a Call Detail Record CDR which contains the calls basic information e.g., numbers, duration, charges, technical and quality information.
• This tool is useful for analysing:
- The call details
- The call fail cause
-The call quality QoS
- Getting the call ID for filtering in the component logs
• This tool is available for:
- Operator – Supporter
- Administrator